Home Improvement Customer Service Agent MAX

Position Overview:

As an Independent Home Improvement Inbound Sales & Customer Service Agent MAX (Contractor) with RISE Call Solutions, you will:

Use the Effortless Call Flow to provide an excellent experience on every call.

• Inbound sales, customer service, and store support
• Assisting customers with product questions
• Placing new orders
• Handling existing orders – returns/replacements
• Provide store-specific support
• Contacting vendors for shipping information

Requirements:

• Must be 18 years or older. No degree is necessary.
• U.S. Citizen and cannot reside in California, Connecticut, Maryland, Massachusetts, New York, Oregon, Wisconsin, the District of Columbia, or any U.S. Territories.
• Ability to pass a drug test (if applicable) and a background check.
• Proficient in English (bilingual positions may be available).
• Must have a quiet distraction-free work environment.
• Strong logical thinking and problem-solving skills.
• Ability to work 25 hours per week with 5 hours (10 intervals) on Saturday or Sunday, or a combination of both

Equipment Requirements:

• Must have a laptop or desktop computer with Windows 10 or 11 installed.
  • Dual Core 2.8 GHz or better or Intel I class or AMD Phenom X2 class or better, 20 GB or more available space, 64 GB or more of total space, 4 GB of RAM or better
• Mac computers are not permitted
• Dual monitors (1280 x 1024 screen resolution minimum) are required.
• Must have a hard-wired broadband internet service via DSL, cable, or fiber optic connection
  • Wi-Fi is not acceptable
  • Min. 10 Mbps download speed
  • Min. 3 Mbps upload speed
  • Max. latency threshold of 120 ms
• Must have a cell phone with service for two-factor authentication
• USB Wired headset (noise canceling headset recommended)
• Capable of typing, using the internet, email, chat features, and learning client-specific software.

Equipment will not be provided. If you don’t have a laptop or desktop computer, we have partnered with Work at Home Equipment Solutions. Review their equipment bundles here.

Training:

• Client-specific training is mandatory and unpaid during the first few weeks
• You will start earning during the final week or two of training
• Training sessions are typically Monday through Friday, with both morning/afternoon and afternoon sessions available to fit your schedule

About Us:

RISE (Real Interactive Support Everyday) Call Solutions is dedicated to providing top-tier, real-time customer support to clients around the world. We pride ourselves on professionalism, efficiency, and creating positive, interactive experiences for our clients. Join our dynamic team of independent contractors and help us deliver excellence in customer service.

How to Apply:

If you’re ready to join our team and enjoy the flexibility of choosing your schedule while providing exceptional service, click “Apply Now” to start the process and become a part of the RISE Call Solutions family.

Note:
This is an independent contractor position, meaning taxes will not be withheld. Contractors are responsible for managing and paying their taxes. Please consult a tax professional for guidance. This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with RISE Call Solutions.