Roadside Assistance Customer Service Agent

Position Overview:

As an Independent Roadside Assistance Customer Service Agent (Contractor) with RISE Call Solutions, you will:

On a day-to-day basis, agents can expect to participate in the following activities using the new and exciting Roadside Assistance Next Generation Platform (NGP):

• 24/7 service of inbound calls for roadside assistance and other service requests
  from client’s customers and/or client account representatives for assistance with
  items such as:
  • a vehicle that won’t start
  • flat tire(s)
  • keys locked inside a car
  • vehicle out of gas
  • vehicle in an accident
• Place outbound calls to the list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs
• Possible outbound calls to client, client’s customers, and/or client account representatives for status and clarification purposes
• Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives
• Outbound coordination with client’s service providers & possible follow-up calls for clarification and/or additional calls for secondary services
• Probe to identify the needs of the customer based on the vehicle’s inoperable situation
• Identify the customer’s location using Google Maps and other client tools
• Provide policy coverage details based on the specific client program
• Secure a Service Provider to assist the customer, based on the parameters of the policy’s program
• Provide status updates to customers calling after the initial request for assistance was processed

Requirements:

• Must be 18 years or older. No degree is necessary.
• U.S. Citizen and cannot reside in California, Connecticut, Maryland, Massachusetts, New York, Oregon, Wisconsin, the District of Columbia, or any U.S. Territories.
• Ability to pass a drug test (if applicable) and a background check.
• Proficient in English (bilingual positions may be available).
• Must have a quiet distraction-free work environment.
• Strong logical thinking and problem-solving skills.
• Ability to work 15-20 hours per week with 5 hours (10 intervals) on Mondays and Fridays, or a combination of both

Equipment Requirements:

• Must have a laptop or desktop computer with Windows 10 or 11 installed.
  • Dual Core 2.8 GHz or better or Intel I class or AMD Phenom X2 class or better, 20 GB or more available space, 60 GB or more of total space, 4 GB of RAM or better
• Mac computers are not permitted
• Dual monitors (1280 x 1024 screen resolution minimum)will be helpful but are not required.
• Must have a hard-wired broadband internet service via DSL, cable, or fiber optic connection
  • Wi-Fi is not acceptable
  • Min. 10 Mbps download speed
  • Min. 3 Mbps upload speed
  • Max. latency threshold of 120 ms
• Must have a cell phone with service for two-factor authentication
• USB Wired headset (noise canceling headset recommended)
• Capable of typing, using the internet, email, chat features, and learning client-specific software.

Equipment will not be provided. If you don’t have a laptop or desktop computer, we have partnered with Work at Home Equipment Solutions. Review their equipment bundles here.

Training:

• Client-specific training is mandatory and unpaid during the first few weeks
• You will start earning during the final week or two of training
• Training sessions are typically Monday through Friday, with both morning/afternoon and afternoon sessions available to fit your schedule

About Us:

RISE (Real Interactive Support Everyday) Call Solutions is dedicated to providing top-tier, real-time customer support to clients around the world. We pride ourselves on professionalism, efficiency, and creating positive, interactive experiences for our clients. Join our dynamic team of independent contractors and help us deliver excellence in customer service.

How to Apply:

If you’re ready to join our team and enjoy the flexibility of choosing your schedule while providing exceptional service, click “Apply Now” to start the process and become a part of the RISE Call Solutions family.

Note:
This is an independent contractor position, meaning taxes will not be withheld. Contractors are responsible for managing and paying their taxes. Please consult a tax professional for guidance. This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with RISE Call Solutions.