Banking Customer Service Agent

Position Overview:

As an Independent Inbound Customer Service Agent (Contractor) with RISE Call Solutions, you will:

• Service as the initial point of contact on banking inquiries and concerns.
• Provide support for existing and prospective clients via inbound telephone calls.
• Resolve concerns on retail, commercial, and online banking as well as bank card, fraud, forgery, ID theft, policy, and procedural questions.
• Identify cross-sell opportunities and make referrals as appropriate.
• Provide accurate, confidential client service through bankcards, business online banking, or general servicing knowledge. ith transportation to and from appointments

Requirements:

• Must be 18 years or older. No degree is necessary.
• U.S. Citizen and cannot reside in California, Connecticut, Maryland, Massachusetts, New York, Oregon, Wisconsin, the District of Columbia, or any U.S. Territories.
• Ability to pass a drug test and a background check.
• Proficient in English (bilingual positions may be available).
• Must have a quiet distraction-free work environment.
• Strong logical thinking and problem-solving skills.
• Capable of typing, using the internet, email, chat features, and learning client-specific software.
• Ability to work 15-20 hours per week with 2 hours (4 intervals) on Mondays.

Equipment Requirements:

• Must have a laptop or desktop computer with Windows 10 or 11 installed.
  • Dual Core 2.8 GHz or better or Intel I class or AMD Phenom X2 class or better, 20 GB or more available space, 60 GB or more of total space, 4 GB of RAM or better
• Dual monitors (1280 x 1024 screen resolution minimum) are strongly recommended.
• Must have a hard-wired broadband internet service via DSL, cable, or fiber optic connection
  • Wi-Fi is not acceptable
  • Min. 10 Mbps download speed
  • Min. 3 Mbps upload speed
  • Max. latency threshold of 120 ms
• Must have a cell phone with service for two-factor authentication
• USB 3.0 Hardwired telephone and headset (noise canceling headset recommended) e.g., AGPTek OR Plantronics and one of the following:
  • Cable telephony (connect directly from router/modem device)
  • Digital service (connected directly from router/modem device)
  • VoIP through a physical hard phone i.e. a tangible device that sits on your desktop

Equipment will not be provided. If you don’t have a laptop or desktop computer, we have partnered with Work at Home Equipment Solutions. Review their equipment bundles here.

Training:

• Client-specific training is mandatory and unpaid during the first few weeks
• You will start earning during the final week or two of training
• Training sessions are typically Monday through Friday, with both morning/afternoon and afternoon sessions available to fit your schedule

About Us:

RISE (Real Interactive Support Everyday) Call Solutions is dedicated to providing top-tier, real-time customer support to clients around the world. We pride ourselves on professionalism, efficiency, and creating positive, interactive experiences for our clients. Join our dynamic team of independent contractors and help us deliver excellence in customer service.

How to Apply:

If you’re ready to join our team and enjoy the flexibility of choosing your schedule while providing exceptional service, click “Apply Now” to start the process and become a part of the RISE Call Solutions family.

Note:
This is an independent contractor position, meaning taxes will not be withheld. Contractors are responsible for managing and paying their taxes. Please consult a tax professional for guidance. This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with RISE Call Solutions.