Healthcare Transportation Inbound Customer Service Agent

Position Overview:

As an Independent Inbound Customer Service Agent (Contractor) with RISE Call Solutions, you will:

• Assist members:
  • With transportation to and from appointments
  • In resolving issues with previous appointments
  • With a transportation recovery where a scheduled trip has failed
  • With benefits eligibility
• Provide valuable assistance to members who may be feeling distressed, impatient, fearful, or anxious. This can be a challenging situation to handle.
• Maneuver through the client’s system by utilizing function keys to ensure rides are processed accurately.
• Collaborate with various departments to effectively address and resolve transportation and eligibility issues.

Requirements:

• Must be 18 years or older. No degree is necessary.
• U.S. Citizen and cannot reside in California, Connecticut, Maryland, Massachusetts, New York, Oregon, Wisconsin, the District of Columbia, or any U.S. Territories.
• Ability to pass a drug test and a background check.
• Proficient in English (bilingual positions may be available).
• Must have a quiet, distraction-free work environment.
• Strong logical thinking and problem-solving skills.
• Capable of typing, using the internet, email, chat features, and learning client-specific software.
• Ability to work 15-20 hours per week with 4 hours (8 intervals) on Mondays.

Equipment Requirements:

• Must have a laptop or desktop computer with Windows 10 or 11 installed.
  • Dual Core 2.8 GHz or better or Intel I class or AMD Phenom X2 class or better, 40 GB or more available space, 60 GB or more of total space, 12 GB of RAM or better
• Dual monitors (1920 x 1080 screen resolution minimum) are required.
• Must have a hard-wired broadband internet service via DSL, cable, or fiber optic connection
  • Wi-Fi is not acceptable
  • Min. 30 Mbps download speed
  • Min. 10 Mbps upload speed
  • Max. latency threshold of 50 ms
• Must have a cell phone with service for two-factor authentication
• Webcam: Required
• USB 3.0 Wired headset (noise canceling headset recommended)

Equipment will not be provided. If you don’t have a laptop or desktop computer, we have partnered with Work at Home Equipment Solutions. Review their equipment bundles here.

Training:

• Client-specific training is mandatory and unpaid during the first few weeks
• You will start earning during the final week or two of training
• Training sessions are typically Monday through Friday, with both morning/afternoon and afternoon sessions available to fit your schedule

About Us:

RISE (Real Interactive Support Everyday) Call Solutions is dedicated to providing top-tier, real-time customer support to clients around the world. We pride ourselves on professionalism, efficiency, and creating positive, interactive experiences for our clients. Join our dynamic team of independent contractors and help us deliver excellence in customer service.

How to Apply:

If you’re ready to join our team and enjoy the flexibility of choosing your schedule while providing exceptional service, click “Apply Now” to start the process and become a part of the RISE Call Solutions family.

Note:
This is an independent contractor position, meaning taxes will not be withheld. Contractors are responsible for managing and paying their taxes. Please consult a tax professional for guidance. This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with RISE Call Solutions.